They’re unfair terms if you don’t at least make an attempt at informing your users what they’re all about.
If a couple of your pages say “cancel within 24 hours and get a full refund”, then that’s what your users are expecting. It’s nice and simple, a clear-cut deal. But then later it turns out there’s a bunch of fine print, stating conditions your payment has to adhere to in order to be eligible for such a refund. You tell your users this, but of course, “what the fuck, I didn’t know that”.
This kind of screwed me over. I now have a return flight ticket for mid August, and it will cost me €150 if not more to change that. I don’t actually know when I’ll be returning yet, but part of the freedom of that choice has been taken from me. And that sucks. The last thing I want to feel is like I’m forced to be here, in that sense.
Not that I’m not doing good so far, it’s been really fun, but I thought canceling my return ticket would be an easy way to retain that freedom of choice. Apparently not.
It is what it is.