Fang Talks

Most of these things are rather childish.

Listen up, this is important. If you’re an employee, customer satisfaction (usually) brings you satisfaction.

Been doing a lot of emailing with customers lately, and even had a few Skype calls already. (Still a bit scary, but hey, I need the experience.) It’s cool to see how some people start all unhappy about things, this and that needs improving, and so on, and then after I’ve patched everything up they’re really grateful and thank me for the speedy service and whatnot.
And you know what? It feels good.

Now I’m not going all I’m-high-on-happy over this, that’s not my type of thing. Still, it’s good to know your customers appreciate what you’re doing for them and the time and effort you put into their requests. (That, or I’m just glad it’s over.) It’s kind of stupid to receive emails like “that’ll do, thanks” after you’ve spent an hour fixing it and writing very detailed instructions. It happens, sure, but the cases in which customers are really friendly towards you in the same way you’re polite to them jump out a lot more.

If your job is to deal with people: make sure everything’s going as they wish. Provide good service, ask for confirmation (is this okay, does this look good, etc) multiple times during the process of whatever you’re doing, and be polite in general. Even if they start raging their asses off, stay calm and professional. It’ll keep the problem from escalating, and usually it’s solved a lot quicker.

Also, it’s okay to make mistakes. Just make sure you at least act as if you got everything under control, even if you don’t. Ask for help internally, but don’t show any weakness towards the customer. That’ll make sure they feel comfortable with you handling their stuff.

(It’s also okay to lie if you made a stupid mistake like accidentally sending an email at the wrong time or to the wrong address. They’ll never know your true stupidity behind it that way. ;D)

Lengthy post, lengthy post. And I still haven’t written any character bios.
~ Fang

Comments

  • 07/06/2012 (6:23 PM)

    customer service can be quite fulfilling – when you have the right tools at the right time!

  • 07/06/2012 (6:14 PM)

    Customer Service is very fulfilling when you get to solve the problem and make the customer happy. It’s a little trying at times when the customer is too difficult or you don’t have the solution they’re looking for, but those times you nail it really make your day!

  • 07/06/2012 (2:33 PM)

    Yea, I understand what you mean. Been working as waiter for a while. It is really a good feeling if the people that you are serving are polite and grateful, makes the day go by much faster.

  • 07/06/2012 (9:26 AM)

    I’ve worked in retail before and customers are assholes. Plain and simple.

  • 07/06/2012 (9:12 AM)

    I’m such a bad people person, I’m glad I don’t have to deal with customer satisfaction.

  • 06/06/2012 (11:29 PM)

    Good customer service is essential and not everyone gets this. I recently had a run in with Xbox customer support and they were actually really cool. He even recommended actions that he technically shouldn’t, being a fellow gamer. That was an awesome guy. Plus I was ever so grateful. I lost count of how many times I thanked him for solving the problem, and he was actually laughing with me when I started laughing because it was fixed.

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